Last Updated: May 10, 2026
This policy (this “Policy“) for the online forum (the “Forum“) provided by Therapy First Corporation (“Therapy First“, “Organization“, “we” or “us“) at its website located at https://www.therapyfirst.org (the “Website“) or at such other website as is provided by Therapy First to its registered members who have accepted to adhere to Therapy First’s membership statement (each, a “Member” and collectively “Members“. “you” or “your“) as a collaborative resource for professional-related communications. All use of the Forum by Members is subject to the provisions of this Policy as well as the terms of use agreement of the Website listed at https://www.therapyfirst.org/terms-of-use/ (the “Terms of Use”) which also covers your use of the Forum.
1. Purpose and Mission Alignment
All Members who have access to and use of the Forum understand that the Forum is a private platform owned and controlled by Therapy First and that use of the Forum is a revocable privilege and not a right. Specifically, but without limitation, use of the Forum is contingent upon strict adherence to the provisions of the statement of values of Therapy First (the “Statement of Values”) which has already been agreed to by Members. A current version of the Statement of Values can be found at: https://www.therapyfirst.org/values/
2. Authority
This Policy is adopted pursuant to the authority of the Board of Directors of Therapy First (the “Board“) under the Organization’s governance documents and applicable law.
3. Purpose of the Forum; Acceptable Uses Only
The Forum exists solely to advance and further the Organization’s charitable and professional mission. It is a private, mission-based platform and is not a public forum. Therefore, the Forum is not intended to create, and does not create, any free speech rights. And it certainly is not a place for political campaigning or for communicating about issues which are unrelated to the Organization’s mission. The Organization may impose viewpoint-based or mission-based restrictions consistent with its charitable purposes.
Members may use the Forum only to: (a) engage in professional discussion, (b) share educational resources, (c) seek peer insights, and (d) advance the Organization’s mission. All communications must be professional, respectful, lawful, and mission-aligned with the mission of the Organization. Members bear sole responsibility for compliance with HIPAA, state confidentiality laws, professional ethics rules and all other applicable laws and regulations.
4. Prohibited Uses
There are many types of prohibited uses of the Forum, but the following constitute examples, without limitation, of prohibited uses:
Mission-Inconsistent or Harmful Content
- Content conflicting with the Organization’s mission;
- Content undermining the Organization’s charitable purposes; and
- Misrepresentation of the Organization’s official positions
Confidential or Protected Information
- Disclosure of PHI or confidential patient information, or communications which violate compliance with HIPAA, state confidentiality laws, and professional ethics rules;
- Identifiable case discussions;
- Confidential organizational matters; and
- Making any private Forum content public or otherwise disclosing such content outside of the Forum.
Unlawful or Improper Conduct
- Harassment, threats, or intimidation;
- Defamation;
- Discrimination;
- Commercial solicitation without authorization;
- False or misleading statements; and
- Advice that clearly violates licensure laws.
5. Sole and Absolute Discretion of the Organization
All determinations made by the Organization under this Policy shall be final and binding, subject only to the limited internal appeal process described herein. The Organization may act without prior notice.The Organization’s determinations regarding whether content is inconsistent with the mission or otherwise improper shall not be subject to judicial second-guessing except as required by mandatory law.
The Organization expressly reserves the right, in its sole and absolute discretion, to:
- Control access to the Forum;
- Establish and revise content standards;
- Moderate, edit, restrict, or remove content;
- Suspend or terminate Forum privileges;
- Interpret this Policy;
- Issue warnings;
- Temporarily suspend access;
- Permanently terminate Forum privileges; and
- Refer matters for further disciplinary review.
6. Discretionary Review and Enforcement
Notwithstanding the Organization’s rights regarding the Forum, the Organization has no duty to monitor content of the Forum but may do so at its discretion. Any failure to review and/or remove content shall not constitute any endorsement by the Organization.
7. Limited Internal Appeal Mechanism
If a Member’s content is removed or Forum access is suspended or terminated, such Member may submit a written request for internal review of such act within ten (10) days or its occurrence. The request must be in writing and specify the grounds for the suggested reconsideration. Any such appeal shall be reviewed by the Executive Committee of the Board or some other committee designated by the Board. The reviewing committee may affirm, modify, or reverse the action, in the sole discretion of such committee. The decision of the reviewing body shall be final and not subject to further internal review, and the appeal process does not create contractual rights, due process rights, or property rights in Forum access. The Organization reserves the right to suspend access for the duration of any appeals process.
8. Section 230 Protection
To the fullest extent permitted by law, including under the Communications Decency Act, the Organization (a) is not the publisher or speaker of Member content, (b) disclaims liability for Member-generated content, and (c) may moderate content in good faith. Members acknowledge that the Organization operates as an interactive computer service provider.
9. Recordings by the Organization; No Other Recordings
Members have no expectation of privacy regarding communications made through the Forum, and acknowledge that many Forum interactions are recorded by the Organization. However, Members are prohibited from making any recordings or other copies of any Forum content.
10. Disclaimer of Warranties
The Forum is provided “as is” and “as available.” Members assume all risk in reliance on Forum content. The Organization disclaims all warranties, including without limitation (a) the accuracy of all content appearing on the Forum, (b) the fitness of the Forum for a particular purpose, and (c) any warranty of non-infringement.
11. Limitation of Liability
To the fullest extent permitted by Delaware law, the Organization and its directors, officers, employees, and agents shall not be liable for (a) any Member-generated content, (b) the removal or non-removal of content, (c) the suspension or termination of Forum access, or (d) any indirect, special, incidental, consequential or punitive damages. Nothing herein limits statutory indemnification rights under the Delaware General Corporation Law.
12. No Effect on Membership Rights
Other than for suspension or termination of Forum access due to a violation of the Statement of Values (if deemed a sufficient enough violation by the Board), suspension or termination of Forum access does not automatically affect membership status unless separately determined under the Organization’s governing documents.
13. Governing Law and Exclusive Venue
This Policy shall be governed by and construed in accordance with the laws of the State of New York, excluding New York’s choice-of-law principles. In the event that any dispute or claim arises in connection with or related to this Policy or any breach hereof, you and Therapy First shall first attempt to settle such dispute or claim in good faith by means of mediation by a professional, independent neutral to be selected mutually in good faith (the “Mediator“). If, within a period to be no less than the earlier of (a) sixty (60) days after the dispute was first brought to the Mediator, or (b) two (2) mediation sessions with the Mediator, the matter still has not been resolved, the matter shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (“CAB“), and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitration will be conducted in New York, NY by an arbitrator with applicable industry expertise in ecommerce businesses, who shall be named in accordance with such rules. The award of the arbitrator shall be final and binding on you and us, without a right of appeal, and shall be accompanied by a statement of the reasons upon which the award is based, and such statement as well as all information concerning such arbitration proceedings including without limitation all evidence and materials submitted by you and/or us shall be deemed to be confidential information and shall not be made public by you or any person on your behalf or for your interest (and any submission made to any court as part of such a proceeding shall be made under seal if permissible). However, if the AAA refuses to hear the arbitration under the CAB, the parties agree to have the arbitration conducted by a private professional arbitrator reasonably agreed upon by the parties according to rules and procedures which closely resemble the CAB (as determined by such arbitrator). If either party sues the other party and loses the claim which was the subject of such a suit, then the non-prevailing party shall pay the prevailing party’s costs and expenses, including but not limited to the prevailing party’s reasonable attorneys’ fees. NO ARBITRATION OR CLAIM UNDER THIS POLICY SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED. Notwithstanding the foregoing, Therapy First may apply to any court of competent jurisdiction for injunctive relief or enforcement of this arbitration provision or otherwise seek to protect the Website, without breach of the above obligations regarding mediation and/or arbitration. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM THAT YOU MAY HAVE AGAINST ANY OF THE THERAPY FIRST PARTIES WHICH ARISES OUT OF OR IS RELATED TO THIS POLICY OR OTHERWISE YOUR USE OF THE WEBSITE MUST BE FILED BY YOU PURSUANT TO THIS SECTION 13 WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR IS CLAIMED TO HAVE ARISEN.
14. Miscellaneous
The Board may amend this Policy at any time, and in such an event while the Board will endeavor to notify Members of any changes, the continued participation in the Forum constitutes acceptance of all such amendments. No failure or delay by the Organization in exercising any power or right hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or power, or any abandonment or discontinuance of steps to enforce such a right or power, preclude any other or further exercise thereof or the exercise of any other right or power. In the event that any provision of this Policy or the application thereof becomes or is declared by a court of competent jurisdiction to be illegal, void or unenforceable, the remainder of this Policy will continue in full force and effect and the application of such provision to other persons or circumstances will be interpreted so as reasonably to effect the intent of the parties.